Frequently asked questions
Do you offer commission pieces?
At this time, I do not offer commission work. It’s always an honor to be the Artist of your choice to carry out your vision.
When should I expect a response to my email?
If you sent an email to email@example.com please allow at least 24 hours for response.
Can I change my address?
I can not make any address changes for any orders after your order has reached production. If you need to change your address, please be sure to reach out to firstname.lastname@example.org within 24 hours of placing your order.
Can I cancel my order?
Cancellations MUST be within 24 hours of purchase. Once your orders are in production it cannot be cancelled.
When should I expect my order?
Canvases are ‘print to order’ meaning canvases are made to order and are not stock piled. Please see below for shipping expectations.
Usually, it takes 7-10 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 7-10 business days
- International: 10–20 business days
Due to the "Covid-19" current pandemic unexpected delays my occur.
What if my canvas/poster damaged?
For returns due to shipping damages or defects, contact me within seven days of delivery. Please submit all misprinted, damaged, and defective items within four weeks after the product is received. All lost package claims must be submitted no later than four weeks after the estimated delivery date. Claims deemed an error on my part are cover at my expense. I take great care to make sure items arrive in perfect condition. If you receive your order in less-than-perfect condition, please contact me as soon as possible. The buyer is responsible for any return shipping fees. If you are not delighted with your purchase, please get in touch with me directly. I want you to enjoy your item truly and will do whatever I can to resolve any issues. If the error is on MY end, you will get a complete refund or replacement, whichever you choose. Don't hesitate to contact me if you have any problems or questions with your order.