Return Policy & FAQ

Do you offer commission pieces?

At this time, I do not offer commission work. It’s always an honor to be the Artist of your choice to carry out your vision.

When should I expect a response to my email?

If you sent an email to artbyjahbu@hotmail.com, please allow at least 24 hours for a response.

Can I change my address?

I cannot make address changes for orders once production has begun. If you need to change your address, contact artbyjahbu@hotmail.com within 24 hours of placing your order.

Can I cancel my order?

Cancellations must be made within 24 hours of purchase. Once your order is in production, it cannot be canceled.

When should I expect my order?

Canvases, posters, and t-shirts are made-to-order, meaning each item is produced specifically for your order. Fulfillment usually takes 2-5 days, after which your order is shipped. Shipping within the USA is estimated at 2-5 business days.

What if my item is damaged, defective, or lost in transit?

• Submit claims for misprinted, damaged, or defective items within 30 days of receiving your order.

• If the issue is my error, I will cover the cost and provide a replacement or refund, whichever you prefer.

Returns & Buyer’s Remorse:

• Prints are Made-to-order items and cannot be returned for personal preference reasons. Returns are only accepted for quality or fulfillment issues.

• Unsealed or opened items that cannot be returned for health or hygiene reasons (e.g., t-shirts) are not eligible for return.

• If a package is returned due to an insufficient or incorrect address, you may be responsible for reshipment costs.

How to return an item:

• Contact me at artbyjahbu@hotmail.com before returning anything.

• I will provide return instructions once your return is approved. Unapproved returns may not be eligible for replacement or refund.

My goal:

I take great care to ensure all items arrive in perfect condition. If your order isn’t perfect, contact me promptly so I can make it right.